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Written Text - The typical manual with text and illustrations.
Used when a verbose or conversational approach to a subject is
needed.
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Images with Callouts – Basically screenshots from the working program
with “Balloon” type “short descriptions”. Used when the subject
can be quickly understood by showing a picture of the item with
a brief annotation.
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Running Videos - This type of help is gaining greater and greater
acceptance as people realize that seeing a moving video
image of a complicated process best conveys an understanding
because it “mimics” real life situations that people can relate
to.
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Online Help
– Software companies are well aware of the advantages
that providing online help can offer. For one thing, if
everyone goes to the same place to receive help on the varied
subjects, the vendor can update that source of help in one
location and everyone from that point on is receiving the latest
and greatest information about the selected subject. We plan to
provide you help online using some form of the three methods
listed above.
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Email Support
- Not everything you will need will be in a help file.
Under those circumstances you may email us with your question. Our
email address is
support@ttpcorporation.com
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Telephone Support
– You may also call us to receive answers to your
questions. A certain amount of support is provided to each
office and we simply request that you do not attempt to abuse
it. Extended support to offices that tend to ask for a
inordinate amount of support will be assessed separate support
fees. Currently that number is
(323)
292-0235.
Since access
to most of our help will be provided via the Internet, you will
need to have a working connection to the web. Almost everyone
nowadays has access to the Internet but if you work in an office
where your “specific workstation” is not connected, you may need
to temporarily ask a co-worker if you may borrow their terminal in
order for you to look up a solution.
Throughout
PI-Master you will find a small icon that will lead you to help
concerning some important issue on the current page. Click
on it and you will receive Online Help. The icon appears as
below:
= Help
We wish the
best of luck with our software. We trust that you will find it to
be a hardworking and reliable partner in your personal injury
practice.
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